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Device Support

For non-clinical support related to your device’s function, performance, or maintenance, please use the form below:

Have the Following Ready:

  • Device Model (nuFIRM, nuFORM, nuHYDRO)
  • Serial Number (this is located on the back of the device, see image below)

Service Request

Submit a device support ticket to the engineering team.

Name(Required)
Example: nuFIRM
Located on the back of the device, if you cannot locate it, type "Cannot find"
Describe the problem in detail for the engineer
Drop files here or
Max. file size: 1 GB.
    Share any images of the issue, if relevant.