Every device.
Every question.
Every time.
We don't hand you a device and disappear. World Aesthetix supports every platform we place — with real engineers, fast responses, and a team that treats your problem like it's theirs.
Direct access to the technical engineers who know your device inside and out — not a generic call centre.
Industry-leading coverage on every World Aesthetix device. Your investment is protected from day one.
Same or next-business-day response. We know downtime costs you patients — we move fast on purpose.
Protocol refreshers, device guides, and staff onboarding — always available, always current, always free.
Support that feels like
a partner, not a vendor.
We built World Aesthetix because we know what it feels like to be on your own with a device that isn't performing. Every support touchpoint is designed to get you back to treating patients as fast as possible.
- ✓ Direct line to engineering — no ticket queues, no bots
- ✓ Remote diagnostics for most software and setting issues
- ✓ On-site visits when the situation calls for it
- ✓ Loaner device coordination during extended repairs
- ✓ Warranty covers parts, labour, and technical consultation
- ✓ Continued education and protocol updates via nuACADEMY
Submit a request.
We'll take it from there.
Our engineering team responds within one business day. Having the info below ready will get your issue resolved faster.
Have these
ready before you submit.
The more detail you provide up front, the faster we can diagnose and resolve — most issues are solved within the same call or email thread.
Select the platform you need support for from the dropdown in the form.
Located on the label on the back or bottom of your device. Look for the line that starts with SN:
The device label is on the back or underside of your unit. Your serial number begins with the letters SN: — as shown above, circled in red. Enter the full code exactly as it appears on the label.
What is the device doing — or not doing? Error codes, unusual sounds, display issues, or performance changes all help.
A direct number or email so our engineering team can reach you same day.
Our engineering team reviews every submission and responds within one business day. For urgent issues, call us directly at (904) 664-5759.
Service Request
Submit a device support ticket to the engineering team.
We're a phone call
away from solved.
Whether it's a quick troubleshoot or a full service visit — our team is available and ready. No ticket number required.